Hale’s Heating & Cooling participates in a customer satisfaction program so we can make sure we are doing a good job and learn where we can improve. We’re proud to say all of our responses have been extremely positive – our overall customer satisfaction is 98.5%. Plus we earned 5-stars in every single category – including professionalism, courtesy, expertise and timeliness.


Bill and Michelle Beck are the utmost professionals. They were available to answer all questions in a timely and professional manner. We were extremely impressed with them and their product presentation and are extremely satisfied with the results after installation. We will highly recommend them to anyone we know.

Mike & Kelly Pollard

Michele was a pleasure to talk with and very knowledgeable of the Carrier heating and cooling systems. After visiting with her I didn’t need to check with any other dealers. I knew Hale’s Heating and Cooling would be good for me. The installation team, Matt and Nick were very professional and polite. Definitely knew their job and did great work and communicated with me so I felt comfortable with what was happening with the installation.

Bill Thompson

Very pleased with all of your staff and the available financing options.

Brett & Melissa Jones

We were very impressed with the installation team. Excellent metal work – friendly – prompt. Enjoyed the cookies!!

Larry Lane

No hidden cost, treated our property respectfully, very personable and willing to answer any and all questions, both salesperson and installers!

Steve and Elaina Lamley

It was truly a pleasure doing business. Michele and the guys installing were fantastic. Would highly recommend.

Aaron & Samantha Priddy

Got an upgrade on the furnace and wifi thermostat for the same quoted price. Air is so quiet, don’t know when it is running. Keeps my upstairs cool. Had to set the temp higher because the house was too cold. Saved money by getting a KCPL rebate. Carrier makes a quality product but it’s the install that makes the difference and they nailed it!

Charles Trnka

One of the best companies we have worked with in YEARS!! Wonderful people!! Will definitely use again and recommend!

Karen Giltner

Hales personnel are very professional and knowledgeable about the products they represent as well as how they should be installed. They don’t try to oversell a customer and their installation is done in a quality and timely manner. I would highly recommend them for your HVAC needs. You won’t be disappointed!

Steven Hansen